PRIVACY

Privacy Policy

Last updated: November 5, 2025 At DeliXpress (hereinafter referred to as “the Application,” “we,” “us,” or “our”), we value and respect the privacy of our users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services through the mobile application, website, or any other digital channel.

1. Data Controller

Controller: DeliXpress (Olive Garden Deli S.L., hereinafter “DeliXpress”)Tax ID (NIF): B76746429Address: Av. San Francisco 6, 38650 Los Cristianos, AronaEmail: admin@delixpress.netWebsite: https://www.delixpress.es

2. Data We Collect

We collect different types of information to provide you with the best possible service: a) Personal data provided by the user Full name Phone number Delivery address Email address Payment information (card or selected method) Delivery preferences and notes b) Data collected automatically Geolocation (when the user allows it) App usage data (time, frequency, features used) IP address, device type, operating system, and version Cookies and similar technologies c) Data from third parties We may receive information from third parties such as payment gateways, logistics partners, or affiliated businesses, solely for the purpose of completing your order or transaction.

3. Purpose of Processing

Your data is used to: Manage and deliver your orders correctly. Provide technical support and customer service. Process payments and billing. Send order status notifications. Improve functionality and user experience. Comply with legal, tax, or security obligations. Send promotional or commercial communications (only with your consent).

4. Legal Basis for Processing

The processing of your data is based on: Contract performance: to process your orders and provide the requested service. Consent: for sending promotions or using geolocation data. Legitimate interest: to improve our services. Legal compliance: to meet fiscal or regulatory obligations.

5. Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes described above and while a commercial relationship remains active. Once it ends, data will be securely blocked and kept for the legally required retention periods.

6. Data Disclosure and Sharing

We only share your data with: Couriers (for proper order delivery). Partner establishments (restaurants, stores, etc.). Financial institutions or secure payment gateways. Technology or support providers acting as data processors. We do not sell or rent your personal information to third parties.

7. User Rights

You may exercise the following rights at any time: Access: to know what data we process about you. Rectification: to correct inaccurate or incomplete data. Erasure: to request deletion of your data (“right to be forgotten”). Restriction: to temporarily limit processing. Portability: to receive your data in a structured format. Objection: to object to processing for specific purposes (e.g., marketing). To exercise your rights, email us at admin@delixpress.es, stating the reason for your request and attaching a copy of your ID. You may also file a complaint with the Spanish Data Protection Agency (AEPD) if you believe your request has not been properly handled.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, theft, unauthorized access, or alteration.Payment processing is carried out through secure platforms that comply with PCI-DSS standards.

9. Use of Cookies

Our website and application use first-party and third-party cookies to: Analyze traffic and user behavior. Save your preferences and improve the experience. Display personalized content. You can configure or reject cookies through your browser or within the app’s settings panel.

10. International Data Transfers

If we use hosting or service providers located outside the European Economic Area (EEA), compliance with Standard Contractual Clauses approved by the European Commission or equivalent certifications (such as Privacy Shield, if applicable) will be ensured.

11. Changes to This Policy

We may update this Privacy Policy at any time. Any significant changes will be communicated through the app or via email.

12. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:�� admin@delixpress.es�� www.delixpress.es